Kunjalata and Binodini, both primary school teachers, recently became HomeStove owners after their husbands saw a demo from the Sales Promoter, Himanshu, and decided to purchase one. The women were very excited about the portability of the HomeStove since monsoon season is approaching; unlike their traditional mudstove they could simply bring the HomeStove indoors when the rains came. However, after cooking a few meals on the stove, they were scratching their heads wondering why it didn't cook as well as their husbands said it would. After calling the BioLite After-Sale Service number, Himanshu visited their home to get to the bottom of the problem. It wasn't long into his visit that he discovered they were not using the provided fuel rack, which was causing sub-optimal airflow to the fire. Once the issue had been identified, the women said they'd never seen a flame so strong and were excited to start cooking with the stove... and fuel rack!