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Need help immediately? Call us at 844-424-6548 during normal business hours (9-5 EST).
Or fill out the form below and we'll get back to you within 24 hours.


 

Popular FAQs

  • We want to ensure that you have a great experience with your BioLite products. Our support team is here to help you answer any questions and troubleshoot any issues.
    1. Returns are available only for customers that purchased directly from Bioliteenergy.com.
    2. Customers can request a return within 30 days of the order being delivered.
    3. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return.
    4. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined.

  • BioLite offers a 1-year limited warranty. Please check out our warranty page for full details. You'll note that at the top of this page we have a warranty registration form. We strongly recommend registering your products. This helps for faster response times with our Customer Service team when troubleshooting any issues or inquiries about your device.

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Download Product Manuals

BaseCamp
BaseCamp
BaseLantern
BaseLantern
BioLite CampStove
CampStove
BioLite CampStove Bundle
CampStove Bundle
CookStove
CookStove
FlexLight
FlexLight
KettleCharge
KettleCharge
KettlePot
KettlePot
PizzaDome
PizzaDome
PowerLight Mini
PowerLight Mini
Portable Grill
Portable Grill
PowerLight Bundle
PowerLight Bundle
SolarPanel 5+
SolarPanel 5+
SolarPanel 5
SolarPanel 5
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