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What's new at the BioLite Shop?

For Spring 2017, the all new CampStove 2 is here! Based on four years of customer feedback, check out our latest upgrade to the stove that started it all.

What is the difference between the original CampStove and the new CampStove 2?

The CampStove 2 features 50% more power, an on-board 2600mAh battery to store your power for when you need it, a new LED dashboard that provides real-time feedback on your fire, and two additional fan speeds for the airflow system. It's important to note that while we added all this new functionality, we were able to maintain the weight of the stove at 2 pounds (thanks to new material upgrades) and the CampStove 2 is designed to work with the existing KettlePot and Portable Grill.

What is the difference between the SolarPanel 5, 5+, and 10+?

Wattage and storage. The 5 and 5+ produce 5 watts of power on a single panel while the 10+ produces 10 watts across a folding dual-panel design. The "+" represents power storage, meaning that the 5+ and 10+ both integrate on-board batteries so you can store your energy from the sun for when you need it (say you want to charge up your gear at the end of the day when the sun is down). All models come with the Optimal Sun System designed to make your orientation to the sun super simple and intuitive.

My BioLite lantern cycles through lighting modes then shuts off – what's happening?

Your light is in demo mode. Your light comes pre-programmed to quickly showcase all its lighting features so you can try it in-stores without running down the battery. To disable demo mode, press the power button down for ten seconds or plug your light into a USB charge-in source.

How do I fold up the SiteLightXL?

It's all about the press and twist! Keep four fingers flat on the front (button facing outward) and your thumb firmly on the back. Press your fingers and thumb towards one another while twisting. Use your bottom hand to fold upward so that it all collapses down into a smaller circle. Yes, it takes a few tries for it to feel fluid. Yes, you'll get the hang of it!


Still looking for a little guidance? Erica will show you below:


How do I clean my BioLite Stove?

BaseCamp: You can use a damp rag to clean around the Power Pack. Do not attempt to detach it from the stove body. As with any electronic device, never pour water on it directly. CampStove 2 & CookStove: Power module: Remove the plastic power module from the fuel chamber and wipe it down with a damp cloth with soap and water. DO NOT submerge the power module in water or get it excessively wet. Fuel chamber: Wipe out with a nylon brush as needed. The pot stand at the top of the fuel chamber can be wiped off with a damp cloth and dried well. The fuel chamber can also be washed in a dishwasher. Dry very thoroughly.

Can I use charcoal in the BioLite CampStove 2, CookStove or BaseCamp?

You can, but we do not recommend it as an ideal fuel source. Charcoal will glow like embers but will not promote complete combustion and you'll be left with a lot of leftover ash and mass at the end of your burn. If you are looking for a standby fuel to have on-hand for your CampStove, we recommend wood pellets or wood chips which you can find easily at your local home improvement store. For your BaseCamp, a split piece of firewood works great.

Do you ship internationally? What countries?

Yes, we ship internationally and to all countries. Please place your order through our shop and follow the prompts to successfully ship your purchase to your desired location.

Are BioLite lithium-ion devices allowed on an airplane?

Yes! FAA regulations state that lithium ion batteries are limited to a range of 100 watt hours. BioLite's largest battery is inside the BaseLanternXL and is 44 watt hours.

Is the HomeStove available for purchase?

The HomeStove is currently not available for individual retail purchase. Our HomeStove commercial distribution is focused on bringing it to families living in energy poverty across India and Sub-Saharan Africa. You can learn more about our work, and your impact through supporting BioLite, here. In 2014 we launched the BioLite BaseCamp, a large-format stove and grill that shares the same body as the HomeStove but with a few key design changes optimizing it for outdoor recreation. This is available for purchase.

I don’t really go camping- can BioLite work for me?

BioLite is more than just camping – beyond the additions of tailgating or a portable bonfire, we’re also a great resource for emergency readiness. With BioLite, you can stay charged when power lines are down, purify water in a snap, or light your home during a blackout.

I did not find the answer to my question, how can I reach you?

Click SUPPORT at the top of your nav bar and drop us a note or give us a call - we're happy to help.

Stoves

Which stove is right for me?

BioLite offers three stoves, the CampStove 2, the CookStove, and the BaseCamp. The CampStove 2 and the BaseCamp house a thermoelectric generator inside their orange Power Packs. Long story short, they can charge your phone (and any other USB-compatible devices you want to charge). The BaseCamp is your best bet it you are cooking for a crowd. As our biggest stove, it can fit 8 burgers on its grill. It’s a great stove to take tailgating, take to the beach, or for a family camping trip. If it’s just you and a friend, the new CampStove 2 is perfect for keeping you well charged and well fed - great for a camping trip. The CookStove is a streamlined wood-burning camping stove, a solid choice for those who aren't looking for external power generation but want to leave the gas canisters behind and cook on wood. It contains a rechargeable Lithium Ion battery, which, when fully charged, provides up to 30 hours of cook time.

How does the CampStove 2 work?

The CampStove 2 burns biomass (sticks, twigs, pellets) to create a small portable fire that burns smokeless while generating usable electricity. Heat from the fire is converted into power via a thermoelectric generator; this runs an internal airflow system that injects the fire with oxygen, enabling your wood fuel to burn clean like gas. Surplus power is sent to the internal battery, enabling you can charge devices via usb either in real-time or whenever you need it (eg even when the fire isn't going). The smokeless flames combine the feel of a campfire with the burner functionality of a traditional camping stove.

How long does the fire need to burn before the CampStove 2 can charge my device?

Good news! The new CampStove 2 features an on-board 2600mAh battery that you can pre-charge at home via micro USB. That means you can have access to a full phone charge even before you start your first fire. However, if you're out on the trail and you're looking to start charging from scratch, it'll take about 5-10 minutes to get some juice cranking. Use the new LED interface to your advantage: the left-hand orange column represents the strength of your fire. The more orange LEDs lit up, the more power you'll be producing.

How long does it take the CampStove 2 to charge my device?

The CampStove 2 produces 3 watts of continuous power and features an on-board 2600mAh battery to store your energy. A full battery is enough to provide more than a full phone charge and will charge at the standard speed of a USB charger.

How long does the battery last in the CampStove 2?

Our Power Packs contain batteries that are designed for years of use when maintained properly. When used regularly, the fire will charge the lithium ion battery for thousands of cycles of use – please contact BioLite if you think your battery needs to be changed beyond normal wear and tear.

How do I start a fire in the CampStove 2 or CookStove?

Make sure your stove is on level ground away from any overhanging branches. Clear away dry brush on the ground around the stove. Have water handy in case of accident. Place dry sticks, pinecones, or pellets in Fuel Chamber; pack loosely and do not block air jets; right-size your fuel so that sticks do not extend beyond the burn chamber (if our air jets can't get to the fuel, we can't combust the smoke). Your stove comes with included FireStarter, we recommended breaking off a small piece and lighting it with a match and placing gently inside your burn chamber. Turn airflow on lowest setting by pressing button on powerpack twice (introducing too much air in the beginning may snuff out your fire).

As your fire catches, begin to add larger pieces of fuel for a stronger, sustained fire. Avoid using only small twigs, as they will burn quickly requiring frequent refueling.

Do I need to condition the new CampStove 2 PowerPack?

Nope, but we recommend it to get a head start on your power supply. The new CampStove 2 features an on-board 2600mAh battery that will come partially charged in-package. We recommend charging up the full battery via micro-usb, but it's not required to operate your stove.

My CampStove 2 stopped charging my gear - what's up?

Check the right (green) column of LEDs on the interface - is only one LED lit? If so, that means your CampStove 2 has shared most of its energy and is saving some reserves to keep the airflow system going. Keep your fire burning strong and the thermoelectric generator will start to fill the battery back up, indicated by the green LEDs starting to light up.

Green LEDs all full and it's still not charging? Check your cord connection and if it's still not working, contact BioLite

How long does the battery last in my CookStove?

When fully charged, the CookStove battery can power the fan for approximately 30 hours, the perfect amount of time for a few days off the grid.

Do I need to condition the battery of the CookStove?

No, the battery of the CookStove does not need to be conditioned. The CookStove does not have a Thermoelectric Generator. It has an internal battery that is used to power the fan. Your CookStove will arrive with the battery partially charged, but we strongly recommend you fully charge the Battery Pack prior to your first outing. 1. Use the included USB cord and plug into an external power source. The port is located at the bottom of your Battery Pack. 2. The LEDs on left will light up and indicated battery levels. The top LED will flash to indicate charging has begun. 3. When all four LEDS are lit and the top light is solid, charging is complete. From an empty battery this will take about 2 hours.

How should I position the CampStove 2 or CookStove if it’s windy?

If it’s windy, position the stove so the flame is blowing over the stainless steel fuel chamber away from the plastic power module.

What type of cookware should I use with the CookStove and CampStove?

Choose pots and pans that are no more than 10' inches in diameter and no more than 8 pounds when fully loaded. Any metal cookware (aluminum, stainless steel, titanium) will work with your stove. Be sure to also check out the BioLite KettlePot and BioLite Portable Grill, two accessories from BioLite specifically designed to work perfectly with the CampStove.

How long will it take to boil water in my CampStove 2 or CookStove?

The time to boil will depend on the strength of the fire you’ve built. With a strong fire, 1 liter of water can reach a boil in less than 5 minutes.

Perspective check: boil time is a popular benchmark among gas stoves because, when you're rationing fuel, every second counts. With BioLite Stoves, you have the freedom to use the sticks and twigs around you, allowing you to enjoy your time with your fire rather than worrying about fuel supply.

When can I pack the Power Module inside the Fuel Chamber?

For the CookStove, wait until the fuel chamber is cool before storing the power module inside. This is necessary to protect the plastic from heat. The CampStove has smart logic built in so that the fan stays on until it has cooled down sufficiently. When the fan turns off on its own, that is a good sign you can nest the product.

Do I need to condition the BaseCamp PowerPack?

No, this step is not necessary with the BaseCamp Stove. The battery within the Power Pack arrives half-charged so the fan will kick on automatically when burning. During your first fire, Please allow three lights to light up on the battery LED display before charging devices.

How do I start the fire in the BaseCamp burn chamber?

Ever started a small campfire? Then you’re off to a good start. We recommend using small pieces of kindling and some fire starters (included with BaseCamp) to get a nice flame going. Then, work your way up to bigger pieces of wood as your fire grows.

Does the BaseCamp work with non-BioLite cookware?

Yes! You can use the BaseCamp with your own cookware, kettles and devices. It is not limited to the BioLite Product family.

Can I use charcoal in the BioLite CampStove 2, CookStove or BaseCamp?

You can, techincally speaking, but we do not recommend it as an ideal fuel source. Charcoal will glow like embers but will not promote complete combustion and you'll be left with a lot of leftover ash and mass at the end of your burn. If you are looking for a standby fuel to have on-hand for your CampStove, we recommend BioLite Foodsafe Fuel Pellets which you can find easily at your local home improvement store. For your BaseCamp, a split piece of firewood works great.

What kind of fuel can I use?

The BioLite BaseCamp, CampStove 2, and CookStove’s are designed to burn solid biomass only: sticks, twigs, firewood, pinecones, wood chunks, etc. Like any fire, a good fuel source is the key to starting it correctly and keeping it going easily. You want to make sure you have good dry fuel. We do not recommend using charcoal. The stoves are specifically optimized to burn wood. The force-draft fan-assisted technology creates a really strong biomass-fueled fire by creating very high temperatures and improving overall combustion. You can technically use charcoal but you'll be left with a lot of ash (way more than if you were using wood) at the end of your fire.

How should I stop the fire?

Let the fire burn down to cold ash. In the CampStove 2 or CookStove you can expedite the process by putting the fan system on the highest setting. Dig a small hole for the ashes, and pour water over them before covering with dirt.

Can I use a BioLite stove in the rain?

All of our stoves can be used in damp environments and light rain, but should not be used in heavy rain. Exposure to water can damage the stove's electronics located in the Power Pack.

Can I use my BioLite stove indoors?

No. The stoves are intended for outdoor use only.

How do I clean my BioLite Stove?

BaseCamp: You can use a damp rag to clean around the Power Pack. Do not attempt to detach it from the stove body. As with any electronic device, never pour water on it directly. CampStove 2 & CookStove: Power module: Remove the plastic power module from the fuel chamber and wipe it down with a damp cloth with soap and water. DO NOT submerge the power module in water or get it excessively wet. Fuel chamber: Wipe out with a nylon brush as needed. The pot stand at the top of the fuel chamber can be wiped off with a damp cloth and dried well. The fuel chamber can also be washed in a dishwasher. Dry very thoroughly.

Accessories

How does the CoffeePress work?

The CoffeePress is designed to turn your KettlePot into a french press quickly and easily. Boil up your water, stir in your coffee, let it steep 2-4 minutes, and then press down gently with your CoffeePress. Attach KettlePot top and enjoy!

Note: do NOT boil water with CoffeePress inside your KettlePot; add it only after you've stirred in your coffee and have removed from flame.

Can the CoffeePress be used with other pots or cookware?

The CoffeePress is designed specifically for the dimensions of the KettlePot and for use with the CampStove 2 or CookStove.

Is the Portable Grill really portable? What is the size and weight?

Yes, it's portable! With the legs folded, the BioLite Portable Grill packs down to 3.5 inches tall by 12 inches wide and weighs only 1.9 pounds. Combined with the CampStove, that puts your whole system around 4 pounds - as a frame of reference, most tabletop grills weigh anywhere from 8-20 pounds on their own, not including the charcoal or propane you'd need to carry.

How does the Portable Grill work?

Sitting directly on top of the BioLite CampStove burn chamber, the Fuel Intake Lid from the BioLite Portable Grill allows you to directly feed the fire while continuing to cook your food. Close the lid and the flames are spread up through the grill body. The vortex flame of the CampStove creates three temperature zones (HI, MED, LO) satisfying any typical grilling need. You can see more about the component parts on the Portable Grill Product Page.

How do I add wood to the fire while I'm cooking on the Portable Grill?

All you need to do is lift the lid (careful, it will be hot!) and put wood in the chimney. Close the lid and the flames will be spread throughout the grill body.

Can I put small pots and pans directly on top of the Portable Grill?

The BioLite Portable Grill is designed to have only food placed directly on top of the grill. Pots and pans may cause damage to the grill, so proceed at your own discretion as it may void your warranty.

Can the Portable Grill be used with other fires or heat sources?

No, the BioLite Portable Grill is intended for use with the BioLite CampStove only. Improper usage can result in damage to the product or personal injury. (don't do it!)

Where do drippings go if I'm cooking meat?

The BioLite Portable Grill is designed to sit directly in the CampStove Fuel Chamber - thanks to the sloped Grill Body, drippings run down and burn off in CampStove fire. As with any grill, please use caution when cooking fatty foods as these can result in flare ups.

My Grill isn't shiny any more. Is that normal?

It is absolutely normal for discoloration to occur after using the BioLite Portable Grill. This is due to exposing the materials to extreme heat differentials; it will not affect the performance of the grill at all. To minimize oxidation, always dry the Grill thoroughly after cleaning and keep the Plastic Cover on when not in use.

How do I clean the Portable Grill?

The Grill body, Flame Spreader, and Grill Grate can be cleaned with warm soap and water. Dry immediately after cleaning. If necessary, use a scouring sponge for stubborn grease. Store in dry area and keep Plastic Travel Cover on when not in use.

Can I use the KettlePot and Portable Grill at the same time?

We don't recommend it. While both the KettlePot and Portable Grill are designed to work with the BioLite CampStove, they must be used separately for optimal operation. If you try to use both at the same time on the CampStove, you may end up not providing enough heat to either device.

Does the KettlePot attach to the CampStove and CookStove?

The BioLite KettlePot is designed to sit on top of the CampStove and CookStove with a stablizing center ring, but does not physically attach to the stove itself. This facilitates easy removal and re-fueling when necessary

Can the KettlePot be used on other stoves?

Yes. The KettlePot has been designed to work seamlessly with the BioLite CampStove, but it can be used with other stoves. Please assess the stability of your non-BioLite Stove before use.

What is the StickSnapper?

The StickSnapper is a lightweight multi-tool to snap tough sticks and open bottles. It provides the perfect leverage to snap sticks in a cinch!

What are the benefits of using BioFuel Pellets?

Our pellets are a premium blend of food-safe hardwoods. Hardwood burns much slower and more efficiently than other natural biofuels. It lasts longer, so you won’t have to be frequently adding sticks. A single bag provides 2 hours of cooking time with minimal refueling, the equivalent of 2 gas canisters.

Lighting

What is the BioLite NanoGrid?

The NanoGrid is BioLite's lighting line that you can mix and match to build your own custom off-grid light & power combination. The system is currently made up of three edge-lit rechargeable lanterns and three daisy-chainable stringlight designs:


Lanterns: The wearable PowerLight Mini, the combination flashlight/lantern PowerLight, and the bluetooth enabled BaseLantern, which takes the smartgrid off-grid.


Stringlights: Instant setup SiteLight Mini, the tasklight-perfect SiteLight, and the SiteLight XL which puts a full moon right in your pocket.


Everyone's campsite is different - the NanoGrid allows you to pick the right light for the job

How big are the batteries for each BioLite lantern?

PowerLight Mini: 1350 mAh (half a phone charge boost)

PowerLight: 4400 mAh (2+ phone charges)

BaseLantern: 7800 mAh (3-4 phone charges)

BaseLanternXL: 12000 mAh (6 phone charges)

What is the run time for each BioLite lantern?

PowerLight Mini: 52 hours LO | 5 hours HI | 135 Lumens

PowerLight: 72 hours LO | 6.5 hours HI | 200 Lumens (Lantern mode)

BaseLantern: 54 hours LO | 5 hours HI | 500 Lumens

BaseLanternXL: 78 hours LO | 7.5 hours HI | 500 Lumens

What can I do with the BaseLantern bluetooth app?

The free BaseLantern bluetooth app, available for both iOS and Android, enables you to unlock a whole host of great features like real-time battery feedback, color spectrm control, sleep timers and alarms, and proximity activation. Our low-energy setting means you can run the app while using very little power from your phone.


Check out the video below for a brief walk-thru of the app:


How do I access Party Mode on my BaseLantern?

To access lantern effects like Party Mode where colors rotate seamlessly, you'll need to download the free BioLite BaseLantern app. From there, pair your BaseLantern and it'll take you to homebase. Tap on the "+" icon at the bottom of the screen and that's where you'll find Party Mode and other effects.


To see it on screen, check out the 0:45 mark in the video below


Can I pair the BaseLantern with more than one phone?

Yup, you can pair your BaseLantern with multiple phones! However, if you're using a new phone that has not been previously paired, you'll need to re-name it on that device.

Can my phone control multiple BaseLanterns?

Yes, but it will require toggling (eg disconnecting and re-pairing with another unit). If you're using multiple BaseLanterns at your campsite, we recommend re-naming your BaseLanterns according to their location at your site ("BaseLantern Picnic Table," "BaseLantern Tree," that sort of thing). That way you can easily identify and pair with the BaseLantern you're looking to control.

How big is the BaseLantern?

The BaseLantern and BaseLantern XL are the same size, 5.08 x 5.0 x 1.73 in -- that's roughly the size of a sandwich you pack for lunch.

The BaseLantern puts out an impressive 500 lumens and houses an internal battery capable of powering your gear and lighting your site. The secret is in BioLite's edge-lighting technology which removes wasted space found in traditional lanterns.


Check out the video below for a brief walk-thru of how we use edge-lighting to create big light in a small form


What is the difference between the PowerLight and the PowerLight Mini?

The PowerLight mini is a personal light designed for everyday carry, serving as a backup boost of power during your travels or a bikelight on your weekday commute. As a wearable lantern, it's a great headlamp alternative at the campsite.

The PowerLight is a 3-in-1 torch, lantern, and USB powerbank that offers great multi-functional utility at your campsite. Hang it like a bulb, angle it like a tasklight, or keep it in your pocket as your go-to flashligt.

How many lighting modes does the PowerLight Mini have?

The PowerLight Mini has 4 lighting modes; White Lantern, Red Night Vision, Red/White Strobe, and White Point.

Can I use SiteLights with my PowerLight Mini?

Yes, starting in 2017, all SiteLights will come with a USB adapter, meaning you can power it from any USB power-out, including the PowerLight Mini. However, please note that only PowerLight and BaseLantern will enable dimming capabilities with your SiteLights.

How do I mount the PowerLight Mini onto my bike?

[1] ​Slide the black clamp onto the handlebar or seat post of your bike. Line the interior with the included rubber shims to customize the fit. [2] ​When clamp is secure, use a phillips head screwdriver (not included) to attach the rectangular mount to the clamp. [3] ​The PowerLight Mini clip stand clips into the mount. To remove the PowerLight Mini from the bike mount, push the lever.

My BioLite lantern cycles through lighting modes then shuts off – what's happening?

Your light is in demo mode. Your light comes pre-programmed to quickly showcase all its lighting features so you can try it in-stores without running down the battery. To disable demo mode, press the power button down for ten seconds or plug your light into a USB charge-in source.

When I try to turn my lantern on it just flashes quickly and turns off – what's happening?

Your light is in Locked Mode: this mode is intended to prevent your light from accidentally turning on in your bag, say during a hike or transit, and wasting all your battery life. To disable Locked Mode, just press and hold the power button for 10 seconds. The lantern will flash quickly and you should be able to resume normal usage.

If you cannot get out of Locked Mode, contact BioLite - we'll be happy to help.

How do I clean my light?

You can use a damp rag to clean any dirt from the PowerLight Mini, PowerLight, or SiteLights. As with any electronic device, never pour water on it directly or submerge the product in water.

Solar and Portable Power

What is the difference between the SolarPanel 5, 5+, and 10+ models?

Wattage and storage. The 5 and 5+ produce 5 watts of power on a single panel while the 10+ produces 10 watts across a folding dual-panel design. The "+" represents power storage, meaning that the 5+ and 10+ both integrate on-board batteries so you can store your energy from the sun for when you need it (say you want to charge up your gear at the end of the day when the sun is down). All models come with the Optimal Sun System designed to make your orientation to the sun super simple and intuitive.

How big are the batteries inside the SolarPanel 5+ and 10+?

SolarPanel 5+: 2200mAh (1 full phone charge)

SolarPanel 10+: 3000mAh (1.5 full phone charges)

Will the SolarPanel 5/5+ charge if it is cloudy out?

The SolarPanel 5 comes equipped with a unique function called auto-reconnect. If a cloud passes over the sun, disrupting your charge, the SolarPanel will automatically reconnect once the cloud goes away. If it is very cloudy out, with no sun, the Solar Panel will not charge. The SolarPanel 5+ will continue charging your device via its onboard battery, so if there is power in the battery, it will continue to charge in cloudy conditions.

Can the SolarPanel 5 or 5+ be daisy-chained?

No, the SolarPanel 5 and the SolarPanel 5+ are not chainable.

I placed my SolarPanel on my car’s dashboard to capture sun, but it’s not generating power. Why?

Glass blocks some solar energy. If there's a glass layer over a solar panel, it has to be a special variety known as low iron glass, and windshield glass is not the same. However, if you are trying to charge in your car, the more likely culprit is the heat inside the car. Solar panels get less efficient as they heat up (part of our reason for designing the panel to be very thin). If it's in an enclosed space like a car with nowhere for the heat to escape, that could slow things down considerably.

How do I clean my SolarPanel?

Simply wipe away the dirt with a damp cloth. The Solar Panel 5+ is weather resistant. Do not leave out in rain for prolonged period of time and do not submerge in water.

What's the best way to produce electricity on the KettleCharge?

Fill the KettleCharge with cold water and place it over a strong concentrated flame. It's all about getting a strong heat transfer from your hot surface. Things like gas burners, backpacking stoves, or the BioLIte CampStove work excellently, while more dispersed surfaces like a hot plate or electric range work less well.

Can you charge the Power Handle via USB like the CampStove?

Yes, you can, but this is not required. You should do this only if the battery in your KettleCharge's handle has been fully discharged and you do not see any LED lights being activated even when you place over a heat source. Plug the double-sided USB cord (found with your CampStove) into the power handle and your computer and charge for 15 minutes max.

Can I use the KettleCharge over a campfire?

No. The KettleCharge is to be used over concentrated, controlled flames only. NEVER use over an open fire. Really, do not do it.

When does the KettleCharge begin to produce power?

You'll be able to tell by the battery LEDs located on the left hand side of the power handle. Fill it with water, place it over a strong flame, and electricity generation will begin within minutes. If you do not see the LEDs activating and you have it over a strong flame with water inside the body, try re-conditioning the Power Handle with a double-sided USB cord for 15 minutes.

Does the water have to be boiling to produce power?

Nope. The thermoelectric generator is working on of a difference in temperature between your flame and the water, so bringing the water to boil is not necessary for electricity production to begin. In fact, the KettleCharge can still produce the full 10W even when water is at a full boil as the temperature of the water is still much lower than the flame.

Should I let the water boil off if I just want electricity?

We designed it so that when the water is boiling you can still generate 10W -- in fact, when you are starting with super cold water, the device may generate MORE than 10W in the beginning, but we wanted to make sure that we communicated a claim that was achievable with hot water since that's the purpose of a kettle. So, if you bring your water to a boil, you can keep it boiling for as long as you like (just don't go below the MIN FILL line) and generate 10W of continuous power.

What happens if I leave the KettleCharge on heat without water inside?

Leaving the KettleCharge over a flame with no water will damage the product. We have a built in warning system to alert you to low water levels, so stay within earshot of the KettleCharge when in use. Always keep water above the MIN fill line to protect your KettleCharge.

How do you clean the KettleCharge?

The KettleCharge is designed for use with water only. If using the KettleCharge frequently and you would like to descale your kettle, bring the KettleCharge to a boil with water and the juice of one lemon. For the outside of your KettleCharge, wipe down with a damp rag. Never submerge in water.

My KettleCharge stopped working - what can I try?

It may be that a low heat source has ‘tricked’ the unit to stay on for too long after the battery was fully discharged. The good news is, there's a way to fix it by reconditioning the battery located on the power handle: 1) Using a double-sided USB cord, plug the power handle into a charging USB port (your computer works great). If you're a CampStove user, this cord is the yellow cord you use to condition the power module; if you don't own a CampStove or lost the cord, I'm happy to send you one of these cords, please let me know. 2) Keep the power handle plugged in for 15 minutes. This should jumpstart the battery and bring it back to life; you should see the LEDs light up in a sequence. And just like any battery, you want to avoid overcharging -- unplug it at 15 minutes, try not to go beyond that. 3) After that, you should start to see the lights functioning again on the battery side of the LED panel. The unit should work normally, i.e. a button press should wake the unit up, it should respond to heat, etc. The battery will start empty so only 1 battery LED will be showing initially. When you fill with water and place on a stove, the heat side should begin to light up as well -- and your KettleCharge is back in business.

Orders and Shipping

When will my order arrive?

As soon as your item is shipped, you will automatically receive an updated email confirmation that includes a tracking number for your order. Processing usually happens within 48 hours. If items are ever backordered due to high demand, BioLite will communicate updated shipping timelines prior to purchase. If you have specific questions regarding your purchase such as credit card information, personal info changes, etc, please contact us at support@bioliteenergy.com.

Do you ship internationally? What countries?

Yes, we ship internationally and to all countries! Please place your order through our shop and follow the prompts to successfully ship your purchase to your desired location.

Do you offer Free Shipping to Canada?

We have recently opened a warehouse in Canada to lower the cost of import fees, duties and taxes. This has also allowed us to offer free shipping for orders over $75.00* *There is an Over Size Shipping Fee ($20 per Unit for US and Canada) for BaseCamp

Why was I charged a shipping fee on my order over $75?

If you ordered a BaseCamp or PizzaDome, there will be an oversize fee charged with your order. You can find this and other shipping info on our Shipping Page

What is BioLite’s refund & return policy?

We want to ensure that you have a great experience with your BioLite products. Our support team is here to help you answer any questions and troubleshoot any issues. 1. Returns are available only for customers that purchased directly from Bioliteenergy.com. 2. Customers can request a return within 30 days of the order being delivered. 3. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return. 4. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined.

What is BioLite’s warranty policy?

BioLite offers a 1-year limited warranty. Please check out our warranty page for full details. You'll note that at the top of this page we have a warranty registration form. We strongly recommend registering your products. This helps for faster response times with our Customer Service team when troubleshooting any issues or inquiries about your device.

Emerging Markets

How do Emerging Markets and Outdoor Recreation work together?

As you visit the product pages on our website, click on the Parallel Innovation banners to see more about how our core technologies are commercialized across both outdoor and emerging markets. Our product engineers work on both lines and are dedicated to bringing you the best experience possible. Currently the sales of our Outdoor Recreational division help us do the work we do with HomeStove in developing communities. If you've made a purchase on our site, you can know that you’re helping contribute to clean energy solutions around the world.

I’d like to become a HomeStove partner - what do I do?

BioLite is currently conducting large-scale commercial trials for the HomeStove with predetermined partners in India and Sub-Saharan Africa. At this time we are not looking to retail the HomeStove or partner with additional organizations outside of these commitments, but we will be seeking future partners in the coming years as we scale our distribution in 2014 and beyond. If you or your organization would be interested in partnering with us in the future, please take a moment to fill out this partner form so that we can include you in our database and update you in the months ahead. For smaller distributors and program partners, we would still love to hear from you as we look to scale further in the coming years. Please fill out the above survey so that we can include you in our growing partnership database.

Can I donate a HomeStove?

First off, thank you for your support and your interest in helping us bring clean cooking solutions to communities that need it most. Check out this video on why we do not follow a donation model.

General Inquiries

How did BioLite start?

BioLite started back in 2006 as a side project for founders Alec Drummond and Jonathan Cedar who were inspired to find a better way to design a camping stove. Frustrated by carrying bulky gas canisters and feeling like there was a disconnect between being in the outdoors and using fossil fuels, Jonathan and Alec wanted to find a way to cook with wood, but in a smarter, more efficient way. In 2009, after 3 years of tinkering on the weekends, they had a fully functioning prototype of a wood-burning camping stove and took it to the Ethos Wood Combustion Conference. There, they quickly learned that their technology had the opportunity to achieve much greater impact than they realized; half the planet still cooks on smoky open fires leading to 4 million premature deaths annually. Using the core technology found in the CampStove, Alec and Jonathan bifurcated the business and developed an Emerging Markets division dedicated to designing solutions to alleviate global energy poverty. This took form in The BioLite HomeStove, a forced draft cookstove designed to replace these dangerous indoor fires.

A lot of BioLite products use ‘Thermoelectrics’ - What is that?

BioLite uses a core technology called Thermoelectrics which captures waste heat and converts it into usable electricity. The CampStove, BaseCamp, and HomeStove house a thermoelectric generator inside their orange Power Packs. The heat generated by their fires are converted into electricity which automatically recharges a small lithium ion starter battery, which, much like a car, kick-starts an internal fan. This fan creates airflow, which, in conjunction with our uniquely designed fuel chamber, creates an ultra-efficient and nearly smokeless fire. Surplus electricity generated goes to a USB outlet allowing you to charge small electronic devices. The KettleCharge uses thermoelectrics as well, just with a slightly different configuration. The thermoelectric generator is located on the base of the Kettle and is activated by the presence of a concentrated flame under your KettleCharge. The water in your KettleCharge serves as a heat sink, drawing heat through the TEG and producing 10W of electricity.

I don’t really go camping- can BioLite work for me?

BioLite is more than just camping – beyond the additions of tailgating or a portable bonfire, we’re also a great resource for emergency readiness. With BioLite, you can stay charged when power lines are down or purify water in a snap.

Where can I find instruction manuals?

We have instruction manuals for all of our products. Please find them under the ‘Support’ menu on the bottom of our website or go to www.bioliteenergy.com/pages/product-manuals.

Can I order replacement parts?

We do not offer separate component parts at this time. With proper care and maintenance, your BioLite product is designed to be used for years of use. If you have any questions or issues with your BioLite products, please contact us at support@bioliteenergy.com. If you are within your warranty window you may be eligible for a full product replacement.

Is the HomeStove available for purchase?

The HomeStove is currently not available for individual retail purchase. Our HomeStove commercial distribution is focused on bringing it to families living in energy poverty across India and Sub-Saharan Africa. You can learn more about our work, and your impact through supporting BioLite, here. In 2014 we launched the BioLite BaseCamp, a large-format stove and grill that shares the same body as the HomeStove but with a few key design changes optimizing it for outdoor recreation. This is available for purchase!

I have a BioLite story to share- where do I send it?

We’d love to see it. There are two ways to get your BioLite story published: Option 1 - Instagram Already planning to post your pic to Instagram? Perfect, include the hashtags #BioLite or #EnergyEverywhere with our handle @biolitestove - you may see yourself in a future #ReGram from BioLite! Option 2 - Email Looking to share a longer form story? Please email us photos, links to video, recipes, etc. at stories@bioliteenergy.com. Don’t forget to give us the location and date (month, year) of where you were! This might make its way onto our website or into a BioLite Roundup published on our Facebook page.

I want to work at BioLite- what should I do next?

Awesome! We’re always looking for smart people. Check out our Careers Page for openings and application directions. And since you're already here, here's an insider tip: we really appreciate applicants who take some time to familiarize themselves with our website, our mission, and our latest news.

Is BioLite public? Can I purchase stock in the company?

BioLite is a privately held company. You cannot purchase stock at this time. (But thanks for asking!)

I did not find the answer to my question, how can I reach you?

We have lots of other FAQs in our expanded section (See left-hand bar) that can direct you to a variety of categories. We have answers for everything from how to properly clean a CampStove to how to share stories of your own with BioLite. Please help us manage email volume by visiting the rest of our FAQ section before sending a message to the BioLite Support Team. If you have an inquiry that has not been addressed, we will be more than happy to answer.

Still Have Questions?

If you didn't find answers in our FAQ section, send us a message!
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